Introduction to the Handbook
PART I: BACKGROUND AND THEORETICAL CONSIDERATIONS
Chapter 1. A Brief History and the Contemporary Knowledge Base
Chapter 2. The Virtuous Cycles of Experimental Learning
PART II: LESSONS IN PRODUCTION AND SERVICE CONTEXTS
Chapter 3. Synch and Swim: Managing and Mismanaging Process Constraints and Variability
Chapter 4. Process and Perception: Kristen's Cookie Company from a Behavioral Point of View
Chapter 5. Outflanking Undecided, Ever-Changing Puzzles : The Role of Human Behavior in Scheduling
Chapter 6. Hitting the Target: Process Control, Experimentation, and Improvement in a Catapult Competition
Chapter 7. The Wait or Buy Game: How to Game the System That's Designed to Game You Back
Chapter 8. Seeing the Forest (And Your Tree): Envisioning Motivation and Performance in Work Design
Chapter 9. Satisfaction Architect: Service Design and Its Behavioral Implications
Chapter 10. Sharing the Load: Group Behavior and Insights into Simulating Real-World Dynamics
PART III: LESSONS IN SUPPLY CHAINS AND INTEGRATIVE/ENABLING TECHNOLOGY
Chapter 11. Booms, Busts, and Beer: Understanding the Dynamics of Supply Chains
Chapter 12. Kicking the "Mean " Habit: Joint Prepositioning in Debiasing Pull-to-Center Effects
Chapter 13. Sharing the Risk: Understanding Risk-Sharing Contracts from the Supplier's Perspective
Chapter 14. A Chain of Hands: Pro-Social Integration in a Coffee Supply Chain Setting
Chapter 15. Supply Chain Negotiator: A Game of Gains, Losses, and Equity
Chapter 16. ERP Simulator: Examining Competitive Supply Chain Team Dynamics
Chapter 17. The Fresh Connection: Inter-Functional Integration in Supply Chain Management
Chapter 18. Wrapping it Up: Behavior and Decision Making Revealed in Business Simulation Games
Conclusion: Behavioral Operations in Practice and Future Work