SECTION ONE: OPERATIONS STRATEGY AND MANAGING CHANGE
1. Introduction to the Field 2. Operations Strategy and Competitiveness Technical note 2 Learning Curves 3. Project Management
SECTION TWO: PRODUCT DESIGN AND PROCESS SELECTION
4. Process Analysis Technical note 4 Job Design and Work Measurement 5. Product Design and Process Selection—Manufacturing Technical note 5 Facility Layout 6. Product Design and Process Selection—Services Technical note 6 Waiting Line Management 7. Total Quality Management: Focus on Six Sigma Technical note 7 Process Capability and Statistical Quality Control 8. Operations Consulting and Reengineering
9. Supply Chain Strategy 10. Strategic Capacity Management Technical note 10 Facility Location 11. Just-in-Time and Lean Systems
SECTION FOUR: PLANNING AND CONTROLLING THE SUPPLY CHAIN (Managerial Briefing Enterprise Resource Planning Systems)
12. Forecasting 13. Aggregate Sales and Operations Planning 14. Inventory Control 15. Material Requirements Planning 16. Operations Scheduling Technical note 16 Simulation 17. Synchronous Manufacturing and Theory of Constraints
SUPPLEMENTS
A. Linear Programming with the Excel Solver B. Financial Analysis C. Operations Technology
APPENDICES
A. Answers to Selected Problems B. Uniformly Distributed Random Digits C. Normally Distributed Random Digits D. Areas of the Standard Normal Distribution E. Areas of the Cumulative Standard Normal Distribution F. Negative Exponential Distribution: Value of e-x G. Interest Tables