SECTION ONE: OPERATIONS STRATEGY AND MANAGING CHANGE

1. Introduction to the Field
2. Operations Strategy and Competitiveness
Technical note 2 Learning Curves
3. Project Management

SECTION TWO: PRODUCT DESIGN AND PROCESS SELECTION

4. Process Analysis
Technical note 4 Job Design and Work Measurement
5. Product Design and Process Selection—Manufacturing
Technical note 5 Facility Layout
6. Product Design and Process Selection—Services
Technical note 6 Waiting Line Management
7. Total Quality Management: Focus on Six Sigma
Technical note 7 Process Capability and Statistical Quality Control
8. Operations Consulting and Reengineering

SECTION THREE: SUPPLY CHAIN DESIGN
(Managerial Briefing Electronic Commerce and E-Ops©)

9. Supply Chain Strategy
10. Strategic Capacity Management
Technical note 10 Facility Location
11. Just-in-Time and Lean Systems

SECTION FOUR: PLANNING AND CONTROLLING THE SUPPLY CHAIN
(Managerial Briefing Enterprise Resource Planning Systems)

12. Forecasting
13. Aggregate Sales and Operations Planning
14. Inventory Control
15. Material Requirements Planning
16. Operations Scheduling
Technical note 16 Simulation
17. Synchronous Manufacturing and Theory of Constraints

SUPPLEMENTS

A. Linear Programming with the Excel Solver
B. Financial Analysis
C. Operations Technology

APPENDICES

A. Answers to Selected Problems
B. Uniformly Distributed Random Digits
C. Normally Distributed Random Digits
D. Areas of the Standard Normal Distribution
E. Areas of the Cumulative Standard Normal Distribution
F. Negative Exponential Distribution: Value of e-x
G. Interest Tables